Terms and Conditions | VetGO

Terms Conditions

TERMS AND CONDITIONS

What is Vetgo?

The domain name https://Vetgo.in , an internet-based portal and Vetgo a mobile application, is owned and operated by Vetgo Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “Vetgo” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “you’re” or the “User”) on one part and Vetgo on the other Part.

By accessing, browsing or in any way transacting on the Website, or availing any Services, you signify your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a Third-Party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website. Vetgo Private Limited, on behalf of itself and its affiliates/group companies under the brand "Vetgo" ("Vetgo"), is the author and publisher of the internet resource www.Vetgo.in and the mobile application "Vetgo" (together, "Website"). Vetgo owns and operates the services provided through the Website.

1. NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions ("Terms") and the privacy policy available at https://www.Vetgo.in/company/privacy ("Privacy Policy") before you decide to access the Website or avail the services made available on the Website by Vetgo. These Terms and the Privacy Policy together constitute a legal agreement ("Agreement") between you and Vetgo in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are -

i. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions ("Practitioner(s)", "you" or "User"); or

ii. A patient, his/her representatives or affiliates, searching for Practitioners through the Website ("End-User", "you" or "User"); or

iii. Otherwise a user of the Website ("you" or "User"). This Agreement applies to those services made available by Vetgo on the Website, which are offered free of charge to the Users ("Services") , including the following:
v. For other Users: Facility to (1) create and maintain ‘Accounts’, (2) search for Practitioners by name, speciality, and geographical area, or any other criteria that may be developed and made available by Vetgo, and (3) to make appointments with Practitioners. (4) to make appointment for home check-up with Practitioners. (5) to consult online
The Services may change from time to time, at the sole discretion of Vetgo, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at Myvetgo@gmail.com By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing you should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services. Your access to use of the Website and the Services will be solely at the discretion of Vetgo. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

vi. The Indian Contract Act, 1872,

vii. The (Indian) Information Technology Act, 2000, and

viii. The rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).2. CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the Website and application in any manner. By registering, visiting and using the Website and application or accepting this Agreement, you represent and warrant to Vetgo that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and application and the Services available through the Website and application, and agree to and abide by this agreement. As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. VETGO reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to VETGO's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS

The terms in this Clause 3 are applicable only to Users other than Practitioners.
1. 3.1 END-USER ACCOUNT AND DATA PRIVACY

3.1.5 The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:

i. The fact that certain information is being collected;
ii. The purpose for which the information is being collected;
iii. The intended recipients of the information;
iv. The nature of collection and retention of the information; and
v. The name and address of the agency that is collecting the information and the agency that will retain the information; and
vi. The various rights available to such Users in respect of such information.

3.1.6 Vetgo shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Vetgo or to any other person acting on behalf of Vetgo.
3.1.7 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Vetgo of any actual or suspected unauthorized use of the User’s account or password. Although Vetgo will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Vetgo or such other parties as the case may be, due to any unauthorized use of your account.
3.1.8 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Vetgo has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Vetgo has the right to discontinue the Services to the User at its sole discretion.
3.1.9 Vetgo may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
3.1.10 Against every practitioner listed in Vetgo.in, you may see a ‘Request Call’ and “consult on Chat and voice call and video call option. When you choose request call option, you choose to request call and when Practitioner will call you when practitioner will free to call within 30 minutes. The records of such calls are recorded and stored in Vetgo’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by Vetgo for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to you by Vetgo should be used only for Consultation on health related issues. . Vetgo accepts no liability if the call facility is not used in accordance with the foregoing. Vetgo may also choose to not use this facility and show the practitioner's direct number. In case you choose to not provide your consent to recording your calls, Vetgo reserves the right to not provide the Services for which such personal information is sought. When you choose consult on chat option, practitioner will reply or send you prescription within 30 minutes.

3.2 RELEVANCE ALGORITHM
Vetgo’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Vetgo. Vetgo will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Vetgo in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
3.3 LISTING CONTENT AND DISSEMINATING INFORMATION:

3.3.1 Vetgo collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Vetgo takes reasonable efforts to ensure that such information is updated at frequent intervals. Although Vetgo screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
3.3.2 The Services provided by Vetgo or any of its licensors or service providers are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Vetgo does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. Vetgo does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Vetgo disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Vetgo or any User in relation to any User or services provided by such User.
3.3.3 The Website may be linked to the website of third parties, affiliates and business partners. Vetgo has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our website. Inclusion of any link on the Website does not imply that Vetgo endorses the linked site. User may use the links and these services at User’s own risk.
3.3.4 Vetgo assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
3.3.5 If Vetgo determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, Vetgo reserves the right to immediately suspend your access to the Website or any of your accounts with Vetgo and makes such declaration on the website alongside your name/your clinic’s name as determined by Vetgo for the protection of its business and in the interests of Users. You shall be liable to indemnify Vetgo for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Vetgo or its Users.
3.3.6 The information published under the head of "Industry wide city-wise Pricing Graph" is derived from a benchmarking group that is determined to be relevant by Vetgo in the relevant city. Vetgo has published this information for guidance purpose and does not have the ability to ascertain accuracy of the data based on which the information has been published and nor does it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published. Vetgo is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.

4. 3.4 BOOK APPOINTMENT AND CALL FACILITY

Vetgo enables Users to connect with Practitioners through two methods: a) Book facility that allows Users book an appointment through the Website; b) Book facility that allows Users book an appointment for home visit through the Website; c) Value added telephonic services which connect Users directly to the Practitioner’s number provided on the Website.

3.4.1 Vetgo will ensure Users are provided confirmed appointment on the Book facility. However, Vetgo has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it does not fall under the heads listed under the Vetgo Guarantee Program, in which case the terms of this program shall apply.
3.4.2 If a User has utilized the telephonic services, Vetgo reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.
3.4.3 The results of any search Users perform on the Website for Practitioners should not be construed as an endorsement by Vetgo of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.
3.4.4 without prejudice to the generality of the above, Vetgo is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Vetgo will not be liable for:
If the practitioner provide other service than consult and do physical treatment of the animal than if the practitioner misbehave or break the rules of normal behaviour, or found any practitioner’s document improper or wrong with the false information at that time Vetgo will take action against the practitioner according to the law and regulation followed in India.

i. User interactions and associated issues User has with the Practitioner;
ii. The ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
iii. Any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
iv. Inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;
v. any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff; If the animal didn’t respond to the vet doctor & Compounder’s treatment, either have bad effects or animal died;
vi. Cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under, Vetgo Guarantee Program.

3.4.5 Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, Vetgo shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.
3.4.6 In case of a ‘Patient-No-Show (P.N.S)’ (defined below), where the User does not show-up at the concerned Practitioner’s clinic:

a. User’s account will be temporarily disabled from booking further online appointments on Vetgo.in for next four (4) months, in case of, three (3) Valid PNS, as per the Patient-No-Show Policy. However, the User can continue to call the clinic via Vetgo.in to get an appointment. b. Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website using the Book Appointment facility, has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Vetgo of the incident or marks a particular appointment as P.N.S. using the Vetgo software within five (5) days of the scheduled appointment, an email and SMS (“PNS Communication”) will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause 3.4.6(c), for not showing up, Vetgo shall be entitled to take actions as under Clause 3.4.6 (a). However, Users understand that, actions such as ones mentioned under Clause 3.4.6(a) are included as a deterrent to stop Users from misusing the Website, and the loss of business hours incurred by the Practitioner.
iii. Following instances, solely at the discretion of Vetgo, would be construed as valid cases of PNS (“Valid PNS”), in which case the User shall be penalized as per Clause 3.4.6 (a):

a. User does not reply within seven (7) days, with reasons to PNS Communication, from the date of receipt of such PNS Communication;
b. In case User responds to the PNS Communication with below reasons:
c. Forgot the appointment.
d. Choose to visit another Practitioner/consulted online;
e. Busy with other work; or such other reasons (which Vetgo at its discretion decides to be a valid reason to not show up).

c. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of Vetgo, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.
In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under terms and conditions. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand. In short if you don’t cancel your appointment before 1 hour then you have to pay up to 200 Rs as a penalty, and in a month you can get 2 time claim. If the user cancels the booking, then the doctor will get up to Rs 200 as claim and he can claim 2 times in a month and can claim only 5 times in 6 months. The booking is cancelled 40 minutes before the booking slot time and Vetgo will inform the Veterinarian, then there is no any claim. In these cases, the Veterinarian will be entitled to take 50% of the service fee only for his service. iv. Vetgo reserves the right to make the final decision in case of a conflict. The total aggregate liability of Vetgo with respect to any claims made herein shall be up to INR 200.

3.4.7 Cancellation and Refund Policy

i. In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at myvetgo@gmail.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
ii. Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner. In case of online consultation ‘a customer will be eligible to raise a request of refund only in case the consultation query is not replied within in specific timeline. The customer is required to raise the refund request with Vetgo customer care within 72 [seventy-two] hours from the time of submission of query or receiving of response. The request for the refund will be validated by Vetgo customer care team. In case of valid refund’ the same will be done by crediting the bank account of the customer care team.

3.5 NO DOCTOR-patient (Animal Owner) (Animal Owner) RELATIONSHIP; NOT FOR EMERGENCY USE

3.5.1 Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient (Animal Owner) (Animal Owner) relationship, between Vetgo and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner
3.5.2 It is hereby expressly clarified that, the Information that you obtain or receive from Vetgo, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to: the Indian Contract Act, 1872 (“Contract Act”);
the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”)
Vetgo authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third-Party Service Providers’ content (“Third-Party Content”) as well as in-house content provided by Vetgo including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Vetgo Content”) (collectively, “Content”). The Vetgo Content is the property of Vetgo and is protected under copyright, trademark and other applicable law(s). You shall not modify the Vetgo Content or reproduce, display, publicly perform, distribute, or otherwise use the Vetgo Content in any way for any public or commercial purpose or for personal gain.
Vetgo Content or reproduce, display, publicly perform, distribute, or otherwise use the Vetgo Content in any way for any public or commercial purpose or for personal gain.
Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://Vetgo.in (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Vetgo. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Vetgo in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are -

A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or

A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or

Otherwise, a user of the Website (“you” or “User”).

This Agreement applies to those services made available by Vetgo on the Website, which are offered free of charge to the Users (“Services”), including the following:

For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;

For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Vetgo, and (iii) to make appointments with Practitioners.

The Services may change from time to time, at the sole discretion of Vetgo, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.

This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at myvetgo@gmail.com .

By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

ELIGIBILITY

For the purposes of availing the Services and/or transacting with the Third-Party Service Providers through the Website, you are required to obtain registration, in accordance with the procedure established by Vetgo in this regard. As part of the registration process, Vetgo may collect the following personal information from You:

Name;

User ID;

Email address;

Address (including country and ZIP/ postal code);

Phone number;

Password chosen by the User;

Valid financial account information

The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, you accept the terms of these Terms of Use and represent and warrant to Vetgo that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

A registered id can only be utilized by the person whose details have been provided and Vetgo does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.

Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.

You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify Vetgo if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Vetgo for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Vetgo may allow authorized third parties to place or recognize a unique cookie on the Your browser. Vetgo does not store personally identifiable information in the cookies.

Vetgo, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while Vetgo investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason

USE OF SERVICES AND THE WEBSITE

E-Commerce Platform for Pharmaceutical Products –

Platform to facilitate transaction of business

Through the Website, Vetgo facilitates the purchase of drugs and other pharmaceutical products, and services offered for sale by Third-Party Pharmacies (“Pharmaceutical Goods and Services”). You understand and agree that Vetgo and the Website merely provide hosting services to you and persons browsing / visiting the Website. All items offered for sale on the Website, and the content made available by the Third-Party Pharmacies, are Third-Party user generated contents and third-party products. Vetgo has no control over such third-party user generated contents and/ Pharmaceutical Goods and Services and does not - originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Third-Party Pharmacies through the Website shall be the sole responsibility of the Third-Party Pharmacies. You understand and agree that Vetgo shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website.

You understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the Pharmaceutical Goods and Services are offered by and agreed to between You and the Third-Party Pharmacies and the contract for purchase of any of the Pharmaceutical Goods and Services, offered for sale on the Website by the Third-Party Pharmacies shall strictly be a bipartite contract between the Third-Party Pharmacies and You.

The commercial / contractual terms include without limitation - price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Pharmaceutical Goods and Services offered for sale by the Third-Party Pharmacies, and after sales services related to such Pharmaceutical Goods and Services. Vetgo does not have any control over, and does not determine or advise or in any way involve itself in the offering or acceptance of, such commercial / contractual terms offered by and agreed to, between you and the Third-Party Pharmacies.

Representation as to legal title

Vetgo does not make any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale by the Third-Party Pharmacies on the Website. At no time shall any right, title, claim or interest in the products sold through or displayed on the Website vest with Vetgo nor shall Vetgo have any obligations or liabilities in respect of any transactions on the Website. You agree and acknowledge that the ownership of the inventory of such Pharmaceutical Goods and Services shall always vest with the Third-Party Pharmacies, who are advertising or offering them for sale on the Website and are the ultimate sellers.

You agree and acknowledge that the Third-Party Pharmacies shall be solely responsible for any claim/ liability/ damages that may arise in the event it is discovered that such Third-Party Pharmacies do not have the sole and exclusive legal ownership over the Pharmaceutical Goods and Services that have been offered for sale on the Website by such Third-Party Pharmacies, or did not have the absolute right, title and authority to deal in and offer for sale such Pharmaceutical Goods and Services on the Website.

Non-Performance of Contract

You accept and acknowledge the following:

Vetgo is not responsible for any unsatisfactory, delayed, non-performance or breach of the contract entered into between You and the Third-Party Pharmacies for purchase and sale of goods or services offered by such Third-Party Pharmacies on the Website;

Vetgo cannot and does not guarantee that the concerned Third-Party Pharmacies will perform any transaction concluded on the Website;

The Third-Party Pharmacy(s) are solely responsible for ensuring that the Pharmaceutical Goods and Services offered for sale on the Website are kept in stock for successful fulfilment of orders received. Consequently, Vetgo is not responsible if the Third-Party Pharmacy(s) does not satisfy the contract for sale of Pharmaceutical Goods and Services which are out of stock, back ordered or otherwise unavailable, but were shown as available on the Website at the time of placement of order by You; and

Vetgo shall not and is not required to mediate or resolve any dispute or disagreement between You and Third-Party Pharmacies. In particular, Vetgo does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website.

Exhibition of drugs and publication of Third-Party Pharmacies content on the Website

You agree and acknowledge that the respective Third-Party Pharmacies are exhibiting Third-Party Content which includes catalogue of drugs/ pharmaceutical products or services, and information in relation to such drugs/ pharmaceutical products or services, on the Website.

The Third-Party Content available on the Website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for general information purposes only and does not constitute either an advertisement/ promotion of any drug being offered for sale by the Third-Party Pharmacies on the Website or any professional medical advice, diagnosis, treatment or recommendations of any kind.

You acknowledge and agree that such Third-Party Pharmacies shall be solely responsible for ensuring that such Third-Party Content made available regarding the Pharmaceutical Goods and Services offered for sale on the Website, are not misleading and describe the actual condition of the Pharmaceutical Goods and Services. In this connection, it is solely the responsibility of the concerned Third-Party Pharmacy(s) to ensure that all such information is accurate in all respects and there is no exaggeration or over emphasis on the specifics of such Pharmaceutical Goods and Services so as to mislead the Users in any manner. You acknowledge and understand that Vetgo provides no warranty or representation with respect to the authenticity/ veracity of the information provided on the Website and You must run Your own independent check. You agree and acknowledge that Vetgo has not played any role in the ascertainment of the actual impact/ effect of any Pharmaceutical Goods and Services being offered for sale by the Third-Party Pharmacies on the Website. Further, it is hereby clarified that the Third-Party Pharmacies are offering the Pharmaceutical Goods and Services for sale to You and they are responsible for procuring the appropriate licenses for the same under the Drugs Act read with the Drug rules and the Pharmacy Act. You agree and acknowledge that You shall not hold Vetgo responsible or liable for any damages arising out of such reliance on Third-Party user generated content by You.

Prescription Drugs

The Website is a platform that can be used by the Users to purchase various drugs and pharmaceutical products that requires a valid medical prescription issued by a medical expert/ doctor to be provided to a registered pharmacist for the purpose of dispensing such medicine (“Prescription Drugs”), offered for sale on the Website by Third-Party Pharmacies. In order to purchase Prescription Drugs from Third-Party Pharmacies through the Website, you are required to upload a scanned copy of the valid prescription on the Website or email the same to Vetgo. The order would not be processed and forwarded to the concerned Third-Party Pharmacy(s) by Vetgo until it receives a copy of a valid prescription. Third-Party Pharmacies will verify the prescription forwarded by You and in case of Third-Party Pharmacy(s) observe any discrepancy in the prescription uploaded by You, the Third-Party Pharmacy(s) will cancel the order immediately. You are also required to make the original prescription available at the time of receipt of delivery of Prescription Drugs. You shall allow the delivery agent to stamp the original prescription at the time of medicine delivery failing which medicines will not be delivered.

Vetgo shall maintain a record of all the prescriptions uploaded by the Users.

Substitution of Prescribed Drugs

You acknowledge and accept that the order for a substitute of a Prescription Drug would only be processed if the medical expert/ doctor has himself/ herself permitted for any other equivalent generic drug to be dispensed in place of the Prescription Drug in the prescription or if the prescription solely lists the salt names instead of a specific brand name.

You further acknowledge and accept that, in the absence of the above, the concerned Third-Party Pharmacy would not dispense a substitute drug in place of the Prescription Drug.

You acknowledge that the e-prescription which may be issued by the medical expert(s), in certain events, is not be a valid prescription under applicable law(s) of India and may not be used for dispensation of medicines by any pharmacist including the Third-Party Pharmacies. You further agree and acknowledge that if You request us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we will only act as an aggregator and assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the Third-Party Pharmacies supplying the medicines to you.

You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct, treatment or prescription. Everything on the Website should be used for information purposes only.

Vetgo is designed to support the health decisions and choices that you make. These decisions and choices are yours, and we believe that you, in connection with the advice You receive from Your doctor or other professional healthcare provider, are the best decision maker about Your health. We cannot make decisions for you. However, what We can do is help You find good health information and connect with doctors for in-person information. On Vetgo You can ask and find informational questions and related educational answers by Medical Experts. The Website is not a place for the practice of medicine, but Medical Experts on the Website can be a resource for reliable, relevant general health information.

Even if your real-life doctor is on Vetgo, personal medical advice, treatment or diagnosis are not permitted through the Website, and by using the Website You agree not to solicit these or use any information as if it were personal advice, treatment, or diagnosis. Whenever You want personal medical advice, treatment, or diagnosis, you should contact Your physician or professional healthcare provider and see them in person.

We do not recommend or endorse any specific Medical Expert(s), tests, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any information provided on the Website is solely at your own risk. In case of any medical emergency, kindly contact Your nearest doctor/hospital or any related helpline.

The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. The Services are not intended to be real-time and may not be the best solution when a face-to-face consultation is a must and therefore, we strongly discourage any delay in seeking advice from Your doctor on account of something that You may have heard/viewed on the Website. You take full responsibility for ensuring that the information submitted is accurate and Vetgo shall not make any effort to validate any information provided by You for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask You to share more information as and when needed.

The opinions, statements, answers and tele-consultations (collectively “Consultation”) provided by the Medical Experts through the Website are solely the individual and independent opinions and statements of such Medical Experts and do not reflect the opinions of Vetgo, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. Vetgo does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website or by a licensee of Vetgo.

The inclusion of professionals, specialists and/ or Medical Experts on the Website or in any professional directory on the Website does not imply recommendation or endorsement of such specialists and/ or Medical Experts nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any specialists and/ or Medical Experts contained therein. Such information is provided on an ‘as-is’ basis and Vetgo disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

Vetgo (the owners and the employee staff of Vetgo), Medical Experts and third-party professionals who offer the Services through the Website accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Website.

Vetgo makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by Vetgo employees. Vetgo is not responsible for transmission errors, corruption of data.

Vetgo is for personal use and the Services are for individuals to use for supporting their personal health decisions. You may use the Website for personal, but not for commercial, purposes.

The Website may not be used for illegal purposes. The Information and Services may not be used for any illegal purpose. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's use and enjoyment. You may not attempt to gain unauthorized access to any Information or Services, other accounts, computer systems, or networks connected with the Website, the Information, or Services. You may not use any automated means (such as a scraper) to access the Website, the Information, or Services for any purpose. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her Vetgo profile/ account. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

Your right to use the Services is not transferable.

Notwithstanding anything to the contrary contained herein, You alone shall be liable for Your dealings and interaction with patients or Medical Experts (as the case may be) contacted or managed through the Website and Vetgo shall have no liability or responsibility in this regard. Vetgo does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the Information or detail provided by such client, patient, User, Medical Experts or any Third-Party through the Website. The Services should not be used for emergency appointment purposes.

The exchanges between the Medical Experts and the patient through the chat window or over telephone (as the case maybe) and the e-prescription would be accessible to Vetgo for the purposes of monitoring the quality of the consultation.

Vetgo may, at its sole discretion, suspend User’s or Medical Expert’s ability to use or access the Website at any time while Vetgo investigates complaints or alleged violations of these Terms of Use, or for any other reason. Vetgo has the right to edit profiles of Medical Experts to make them more suitable for patient/ Users searches on the Website.

The Services should not be depended upon and should not be treated as a replacement for obtaining consultation for diseases as the consultation provided through the Website is generic in the approach and shall not and cannot act as a substitute for physical consultation with a doctor. Also, the Consultations provided through the Website are not diagnostic in nature.

Risks of using Vetgo’s Services

As with any medical procedure, there are potential risks associated with using the Services. By using the Services, you agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:

By requesting a medical opinion through the Website, You acknowledge and agree that:

the advice/information/opinion on diagnosis You may receive could be limited and provisional;

the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship;

in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;

the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void-;

In some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;

In rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient / Users and the Consultation may be refused forthwith;

in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and

Delay in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.

Payment, Fees and Taxes:

Registration on the Website and the access to the information provided on the Website is free. Vetgo does not charge any fee for accessing, browsing and buying through the Website. You agree to make all payments directly to the respective Third-Party Pharmacies for purchase of Pharmaceutical Goods and Services from such Third-Party Pharmacies. The Third-Party Pharmacies may choose to either personally collect such payment from You or may use the services of collection agents duly appointed in this regard. You agree and acknowledge that You shall not hold Vetgo responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of third parties viz. the Third-Party Pharmacies or the collection agents or for any actions/ omissions which are beyond the control of Vetgo.

In relation to the diagnostic services being availed from the Website, Third-Party Labs agree to pay all package fees, consulting fees and other fees applicable to the Third-Party Labs use of such Services and the Third-Party Labs shall not circumvent the fee structure. The fee is dependent on the package that the Third-Party Labs purchase and not on actual usage of the Services. In relation to the Users using the diagnostic Services, the Users agree to make all payments directly to the respective. You agree and acknowledge that You shall not hold Vetgo responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of the Third-Party Labs’ any actions/ omissions which are beyond the control of Vetgo.

Each User / Third-Party Service Providers are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Vetgo is in no way responsible for any of the taxes except for its own income tax.

The subscription fees for the Services, if any charged by Vetgo, could be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. Vetgo is not responsible for any loss or damage caused to User/ Third-Party Service Providers during this process as these third parties are beyond the control of Vetgo. The fees could also be paid offline and be either collected personally from the User/ Third-Party Service Providers or required to be mailed to Vetgo at the following address: Vetgo Private Limited, 73-A, New Satya Nagar, Jhotwara, Jaipur India.

All fees are exclusive of applicable taxes.

Vetgo reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication.

In order to process the payments, Vetgo might require details of User’s/ Third-Party Service Providers’ bank account, credit card number etc. Please check Our Privacy Policy on how Vetgo uses the confidential information provided by Users.

Available payment methods: Wallets: Paytm, Amazon Pay, Mobi Kwik, Airtel Money, Free charge, Ola Money, JIO Money, PhonePe, MPESA UPI – BHIM and Google Pay. All debit and credit cards. Cash on delivery for offline payments.

Applicable payment charges: No charges levied.

Security details in relation to payment methods: API integrated.

Charge-back options: No.

Return, Refund, Cancellation and Shipping charges:

We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation and shipping charges policy (“Return and Refund Policy”). The Return and Refund Policy forms an integral part of these Terms of Use and the Users are requested to carefully read the same.

Covenants: (Covenanters for the purposes of these Terms of Use shall include the Users and the Third-Party Service Providers)

Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -

belongs to another person and to which the such Covenanter does not have any right;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

infringes any patent, trademark, copyright or other intellectual proprietary rights of any third party;

violates any law for the time being in force;

impersonates another person;

harms minors in any way;

deceives or misleads the addressee about the origin of such messages or communicates any information that is grossly offensive and menacing in nature;

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

is prohibited under applicable law(s) for the time being in force including Drugs Act read with the Drugs Rules, the Drugs and Magic Act, the Indian Penal Code, 1860, as amended from time to time and rules made there under; and

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

You are also prohibited from:

Violating or attempting to violate the integrity or security of the Website or any Vetgo Content;

Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Vetgo;

Intentionally submitting on the Website any incomplete, false or inaccurate information;

Making any unsolicited communications to other Covenanters;

Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;

Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;

Copying or duplicating in any manner any of the Vetgo Content or other information available from the Website; and

Framing or hot linking or deep linking any Vetgo Content.

Vetgo, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. Vetgo shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a Covenanter, Vetgo has the right to immediately terminate the access or usage rights of the Covenanter to the Services and to remove noncompliant information.

Liability

Vetgo shall not be responsible or liable in any manner to the Users or any Third-Party Service Providers (collectively referred to as the “Other Parties”) for any losses, damage, injuries or expenses incurred by Other Parties as a result of any disclosures made by Vetgo, where Other Parties have consented to the making of such disclosures by Vetgo. If the Other Parties had revoked such consent under the terms of the Privacy Policy, then Vetgo shall not be responsible or liable in any manner to the Other Parties for any losses, damage, injuries or expenses incurred by the Other Parties as a result of any disclosures made by Vetgo prior to its actual receipt of such revocation.

The Other Parties shall not hold Vetgo responsible or liable in any way for any disclosures by Vetgo under Regulation 6 of the SPI Rules.

The Services provided by Vetgo or any of its licensors or providers or Third-Party Service Providers are provided ‘as is’, as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Vetgo does not provide or make any representations, warranties or guarantees, express or implied about the Website or the Services. Vetgo does not verify any content or information provided by the Other Parties on the Website and to the fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the Vetgo Content, Third-Party Contents, representations and warranties made by the Other Parties on the Website or any loss arising out of the manner in which the Services have been rendered.

The Website may be linked to the website of third parties, affiliates and business partners. Vetgo has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Website. Inclusion of any link on the Website does not imply that Vetgo endorses the linked website. Other Parties may use the links and these services at their own risk.

Vetgo shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; Vetgo shall not be responsible for any error in any of the services being provided by the Third-Party Service Providers.

Users accept and acknowledge that Vetgo does not provide any representation or give any guarantee or warranty (whether express or implied, or whether arising by virtue of a statue or otherwise in law or from a course of dealing or usage or trade) in relation to the goods/ products and services made available on its Website by Third-Party Service Providers, including any guarantee or warrantee that such goods/ products (i) are merchantable; (ii) fit for the purpose of which they are to be (or have been) purchased;(iii) have accurate description; (iv) do not cause any infringement; and (v) that the Third-Party Service Providers have legal title over the goods/products being offered for sale by them on the Website. Vetgo also does not provide any representation or give any guarantee or warranty (whether express or implied) about the Website or any of the Services offered or services offered or provided by the Third-Party Service Providers.

The Other Parties further accept and acknowledge that Vetgo does not verify any content or information provided by either the Users or the Third-Party Services/ or obtained from the Users or the Third-Party Service Providers, and to fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the Vetgo Content, Third-Party Content, representations and warranties made by the Other Parties on the Website or any opinion or suggestion given or expressed by Vetgo or any Third-Party Service Providers in relation to any Services provided by Vetgo.

Vetgo assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect Other Parties’ equipment on account of the Other Parties’ access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If any of the Other Party is dissatisfied with the Website, the sole remedy of such Other Party(s) is to discontinue using the Website.

The listing of Third-Party Service Providers on the Website is based on numerous factors including Users comments and feedbacks. In no event shall the Protected Entities (as defined herein below) be liable or responsible for the listing order of Third-Party Service Providers on the Website.

To the maximum extent permitted by applicable law(s), Vetgo, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Protected Entities”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or the content, materials and functions related thereto; (ii) User's provision of information via the Website; even if such Protected Entity has been advised of the possibility of such damages.

In no event shall the Protected Entities be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third-Party Service Provider to any User; or (ii) any comments or feedback given by any of the Users in relation to the goods or services provided by any Third-Party Service Providers; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third-Party Service Providers or other person on or through the Website.

Vetgo disclaims any liability in relation to the validity of the medical advice provided by the Medical Experts and the validity and legality of the e-prescription for dispensation of medicines and conduct of diagnostic tests. All liabilities arising out of any wrong diagnosis of medical condition by the Medical Experts and/ or arising from the e-prescription will be of the concerned Medical Expert. Further, all liabilities arising out of any wrong diagnosis report by the Third-Party Labs and/ or arising from the wrong dispensation of the Pharmaceutical Goods and Services will be of the concerned Third-Party Labs or the Third-Party Pharmacies as the case may be.

The Users may share their previous medical history during interaction with the Medical Experts. The Users undertake to share such information at their own risk. Vetgo reserves the right to retain such information for the purpose of providing Services to the Users.

With respect to the Consultation Services, after selection of the type of treatment viz. Homeopathy, Allopathy or Ayurveda along with the specification of the disease by the patient, Vetgo will decide the Medical Expert to whom the query should be directed based on the information shared by the User. However, in no event the Protected Entities shall be held liable for the losses attributable to such decision making and in no event shall the Protected Entities be liable for any Consultation provided and/or e-prescription issued by the Medical Expert by using the interface of online medical consultancy.

The Users acknowledge that the Protected Entities merely act in the capacity of facilitators between the Other Parties by providing a platform for them to interact and transact. In no event shall the Protected Entities be held liable for any of the losses attributable to Services offered through the Website.

In no event shall the total aggregate liability of the Protected Entities to any Other Parties for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to negligence, strict liability, product liability or otherwise) arising from these Terms of Use or any Other Parties’ use of the Website exceed an aggregate amount of INR 1000/- (Indian Rupees One Thousand only). Vetgo accepts no liability for any errors or omissions on behalf of the Other Parties.

In no event shall the Protected Entities be liable for failure on the part of the Users or Third-Party Service Providers to provide agreed services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the Protected Entities be liable for any comments or feedback given by any of the Users in relation to the services provided by a Third-Party Service Providers.

The Covenanters agree to defend, indemnify and hold harmless Vetgo, the Protected Entities, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Covenanters access to or use of Website; (b) Covenanters violation of these Terms of Use or any applicable law(s); (c) Covenanters violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Covenanters conduct in connection with the Website.

Modification of Website

Vetgo reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that Vetgo will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.

Intellectual property rights

All the intellectual property used on the Website except those which have been identified as the intellectual properties of the Other Parties shall remain the exclusive property of the Company. The Other Parties agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.

Compliance of Applicable Law

While communicating/ transacting with each other through the Website, the Other Parties shall at all times ensure full compliance with the applicable provisions of the Contract Act, IT Act, IG Guidelines, Drugs Act read with the Drug Rules, Drugs and Magic Act, as well as all other laws for the time being in force, and ensure due payment of applicable taxes. They must specifically ensure that they are in no way purchasing Pharmaceutical Good and Services or Prescription Drugs without a valid prescription, which are prohibited under the Drugs Act (read with the Drugs Rules) as well as the other applicable laws for the time being in force.

The Users must also ensure that the prescription uploaded on the Website or emailed to Vetgo for processing the order for Prescription Drugs is a valid prescription duly obtained from a registered medical practitioner. The Users acknowledge and accept that they shall bear all costs/ liability/ damages, caused to the Third-Party Service Providers or to Vetgo, as a result of any dispensation of Prescription Drugs by the Third-Party Service Providers owing to the non-compliance by the User in this regard.

Termination (Parties for the Purpose of these Terms of Use shall collectively mean the Other Parties and Vetgo)

The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below:

In case of Other Parties wanting to terminate these Terms of Use, Other Parties may do so by:

Not accessing the Website; or

Closing their accounts for all of the Services that they use.

Vetgo reserves the right to, at any time, and with or without notice, terminate these Terms of Use against each of the Users or the Third-Party Service Providers or the Other Parties as a whole, if there is:

breach any of applicable law(s), including but not limited to the Captioned Laws or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time (or have acted in a manner that clearly shows that Other Party(s) do not intend to, or are unable to, comply with the same); or

Vetgo is unable to verify or authenticate any information provided to Vetgo by Other Party(s); or

Vetgo believes, in its sole discretion, that Other Party(s) actions may cause legal liability for Vetgo (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives) or are contrary to the interests of the Website; or

Vetgo is required to do so by law; or

If Other Party(s) fail to provide (or after providing such consent, later revoke) the consents necessary or desirable for Vetgo to provide the Services to the Other Party(s); or

The provision of the Services to the Other Party(s), or to the general public, is in Vetgo’s opinion, no longer commercially viable; or

Vetgo has elected to discontinue, with or without reason, access to the Website or the Services (or any part thereof).

Vetgo may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason. Except as may be set forth in any of the terms applicable to a particular Service, termination of Other Party(s) account may include: (i) removal of access to all offerings within the Website or with respect to the Services; and (ii) barring Other Party(s) from further use or access of the Website or of any of the Services.

Once terminated or suspended (temporarily or permanently), Other Party(s) may not continue to use the Website under the same account, a different account or re-register under a new account.

Upon termination of these Terms of Use, Vetgo shall have no obligation to maintain or provide any of Other Party(s) data and may thereafter, unless legally prohibited, delete all of Other Party(s) data in its systems or otherwise in its possession or under its control, including but not limited to Other Party(s) personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information, files and materials associated with or inside Other Party(s) account (or any part thereof).

Vetgo reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the Other Party(s) content from the Website with or without ability to access the Website and the other Services, upon any breach by the Other Party(s) of these Terms of Use or if Vetgo is unable to verify or authenticate any information the Other Party(s) submits to Vetgo, or if the Other Party(s) fail to provide (or after providing such consent, later revokes) the consents necessary or desirable for Vetgo to provide the Services to the Other Party(s).

The right to terminate/ suspend the account is in addition to, and without prejudice to, Vetgo’s right to initiate action against the Other Party(s), in accordance with applicable law.

Once terminated or suspended (temporarily or permanently), Other Party(s) may not continue to use the Website under the same account, a different account or re-register under a new account.

The right to terminate/ suspend the account is in addition to, and without prejudice to, Vetgo’s right to initiate action against the Other Party(s), in accordance with applicable law.

Content Policy

Users of the Vetgo People must not post content or information that is unlawful, fraudulent, threatening, abusive, libellous, defamatory, obscene or otherwise objectionable or that contains sexual, ethnic or racial or other discriminating slurs, or material which contains no relevant or constructive content, which goes beyond profanity into obscenity or abhorrence, or which is otherwise in violation of the law. Users are also prohibited from posting any proprietary information, trade secrets or confidential information. Users may not post any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us), or engage in spamming or flooding.

Vetgo People may monitor messages posted and reserve the right to delete portions of or entire posts which violate the above rules, messages, topics that are unrelated to the specific message board on which they are posted, advertisements, recruiting or other commercial messages, and any other post that Vetgo People deems in its sole discretion is inappropriate. If you believe a message violates our policies, please contact Vetgo People immediately so that we can consider its editing or Vetgo People reserves the right to disclose such materials and the circumstances surrounding their transmission to any Third-Party in order to operate its site properly; to protect itself, its partners and its visitors; and to comply with legal obligations or governmental requests.

VETGO will not be liable for any fraud and wrong information provided by the seller.

There will be no return policy for the seller animal and neither the refund will be applicable in buy and sell services.

The buyer and seller are the only one responsible for these services and Vetgo will not involve in these types of disputes. Vetgo do not charge anything from the users neither suggest you to use online method or payment, the buyer will responsible for any type this.

Vetgo suggest you to visit physically and after taking all animal related information than proceed for payment, for this Vetgo will provide you the seller’s address and contact details for transparent trade. Vetgo neither calls, massage, sends email nor demands any money from the buyer for buy and sell services.

Mall

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by VETGO Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

Membership Eligibility

Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.

As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. VETGO reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to VETGO's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

Your Account and Registration Obligations

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.

Your mobile phone number and/or e-mail address is treated as your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through onetime password verification.

You agree that VETGO shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where you have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.

If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.

Communications

When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Platform is a platform that Users utilize to meet and interact with one another for their transactions. VETGO is not and cannot be a party to or control in any manner any transaction between the Platform's Users.

Henceforward:

All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. VETGO does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller/Brand and not by VETGO.

Placement of order by a Buyer with Seller on the Platform is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

VETGO does not make any representation or Warranty as to specifics (such as quality, value, scalability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. VETGO does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. VETGO accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

VETGO is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. VETGO cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform. VETGO shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

VETGO does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.

VETGO does not at any point of time during any transaction between Buyer and Seller on the Platform come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.

At no time shall VETGO hold any right, title or interest over the products nor shall VETGO have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. VETGO is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

The Platform is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. VETGO is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

At no time shall VETGO hold any right, title or interest over the products nor shall VETGO have any obligations or liabilities in respect of such contract.

VETGO is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Select products offered by sellers may be eligible for business purchases on the Platform.

Upon Your purchase of product(s) eligible for business purchases, you may be able to avail the benefits of GST input tax credit. Accordingly, at your request, an invoice containing the GSTIN as provided by you ("Tax Invoice") shall be issued to you by the Seller(s) selling such products.

GST invoice will have, inter alia, the following details printed on it: -GSTIN associated with your registered business, as provided by you

Entity name of your registered business, as provided by you

Not all products are eligible for business purchases on the Platform and the same is solely at the discretion of the Sellers. You will be able to view the eligibility of Tax Invoice on the product page on the Platform.

Purchases on the Platform must only be for end consumption. Users must not use products purchased on the Platform for any commercial, promotional, resale or further distribution purposes.

For seamless ailment of input tax credit, kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority. Please note that ailment of input tax credit is subject to provisions of GST Act and rules.

The delivery and billing addresses will be required to be the same, please note that input tax credit will be denied by GST authority if the delivery address and GSTIN in the GST invoice are of different states.

If GSTIN and/or business entity details are not provided by you, it will be presumed that it is a personal purchase and not a business purchase.

VETGO is not responsible to verify the correctness of the GSTIN and/or entity name provided by you and you shall be entirely responsible to provide the accurate details.

VETGO and Seller shall not entertain any request for any revision in the GST Invoice. VETGO and Seller shall not be liable for your default including for reasons associated with details provided by you.

VETGO will not be liable in case you are not able to avail input tax credit or if input tax credit is denied to you for any reason whatsoever.

You shall be solely liable for all compliances required under applicable laws.

You agree to indemnify and hold VETGO and Seller harmless from all losses, claims, costs, expenses, suits, proceedings, or any other liability including any third-party claims (including any penalties imposed by governmental authorities) arising out of or in connection with (1) the GSTIN and/or entity name provided by you or the input tax credit claimed by you or your use or misuse of the GST Invoice and (2) your non-compliance with the applicable laws or (3) your use or misuse of any third-party’s details including GSTIN.

VETGO has the right to not allow business purchases on the Platform to you if a fraudulent activity is identified.Seller reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with. Disclaimer: Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

You release and indemnify VETGO and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, VETGO cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform. Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Charges

Membership on the Platform is free for buyers. VETGO does not charge any fee for browsing and buying on the Platform. VETGO reserves the right to change its Fee Policy from time to time. In particular, VETGO may at its sole discretion introduce new services and modify some or all of the existing services offered on the Platform. In such an event VETGO reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Vetgo Private Limited.

Use of the Platform

You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which:

(a) belongs to another person and to which You does not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(m) contains video, photographs, or images of another person (with a minor or an adult).
(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(o) Engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Platform. Throughout this Terms of Use, VETGO's prior written consent means a communication coming from VETGO's Legal Department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
(p) Solicits gambling or engages in any gambling activity which we, in Our sole discretion, believes is or could be construed as being illegal;
(q) Interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
(r) Refers to any Platform or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other Platform, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
(s) Harm minors in any way;
(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(u) violates any law for the time being in force;
(v) Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(w) Impersonate another person;
(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. Shall not be false, inaccurate or misleading;
(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers; You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to bar any such activity.

You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.

You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other customer, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms VETGO, or otherwise engage in any conduct or action that might tarnish the image or reputation, of VETGO or sellers on platform or otherwise tarnish or dilute any VETGO's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or VETGO's systems or networks, or any systems or networks connected to VETGO.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform or any service offered on or through the Platform. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of VETGO and / or others.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octopi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Platform.

From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.

You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the Platform. VETGO shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect VETGO views. In no event shall VETGO assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.

It is possible those other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Platform, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

VETGO shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

If you choose to browse or transact on the Platform using the voice command-based shopping

feature, you acknowledge that VETGO and/or its affiliates will collect, store and use your voice inputs on this feature to customize your experience and provide additional functionality as well as to improve VETGO’s and/or its affiliates’ products and services. VETGO’s and/or its affiliates’ use of your voice data will be in accordance with the VETGO Privacy Policy. You accept that your use of this feature is restricted to the territory of the Republic of India. This feature may not be accessible on certain devices and requires an internet connection. VETGO reserves the right to change, enhance, suspend, or discontinue this feature, or any part of it, at any time without notice to you. Your continued use of this feature constitutes your acceptance of the terms related to this feature.

You acknowledge and agree that the English, Hindi translation features are made available on the Platform on a reasonable effort basis for convenience only, without any representation or warranties by VETGO, express or implied, including the translations being error free, their accuracy, completeness or reliability. Under the translation feature, you will have the option to adding delivery addresses in the language selected by You out of the featured languages. Such delivery addresses shall be transliterated in English language for processing, handling and fulfilling your orders on the Platform. VETGO expressly disclaims any liability of any nature whatsoever arising from or related to the said translation/transliteration features on the Platform. Some features and sections on the Platform may not be translated in the language selected by you [English, Hindi, language, as applicable], and the English version of the same will be the definitive version. In the event of any conflict or inconsistency between the translated terms and the English version available on the Platform, the English version on the Platform shall prevail. This feature may not be accessible on certain devices. VETGO reserves the right to change, enhance, suspend, or discontinue this feature, or any part of it, at any time without notice to you.

Contents Posted on Platform

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a Third-Party user generated content and VETGO has no control over such Third-Party user generated content as VETGO is merely an intermediary for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the Platform and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Platform or other medium for publication or distribution or for any commercial enterprise, without VETGO's express prior written consent.

You may use information on the products and services purposely made available on the Platform for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, reviews, ratings, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Platform (collectively, "Content"). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

Privacy

We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. Our current Privacy Policy is available at Privacy. f You object to Your Information being transferred or used in this way please do not use Platform. If you object to Your Information being transferred or used in this way please do not use Platform.

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, Third-Party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information?

Disclaimer of Warranties and Liability

This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, VETGO does not warrant that:

This Platform will be constantly available, or available at all; or

The information on this Platform is complete, true, accurate or non-misleading.

VETGO will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform. VETGO does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Platform. By registering your phone number with us, you consent to be contacted by us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Further:

Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render VETGO liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on VETGO's Platform.

You have specifically authorized VETGO or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with VETGO is on a principal to principal basis and by accepting these Terms of Use you agree that VETGO is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on VETGO's Platform that are paid for by using the Payment Facility. VETGO does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

You understand, accept and agree that the payment facility provided by VETGO is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the VETGO Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, VETGO is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

You, as a Buyer, shall electronically notify Payment Facility using the appropriate VETGO Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.

You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.

You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services

Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.

For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.

Refund shall be conditional and shall be with recourse available to VETGO in case of any misuse by Buyer.

We may also request you for additional documents for verification.

Refund shall be subject to Buyer complying with Policies.

VETGO reserves the right to impose limits on the number of Transactions or Transaction Price which VETGO may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

VETGO reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with VETGO or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

VETGO may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of VETGO. As a result of such check if VETGO is not satisfied with the creditability of the Buyer or genuineness of the Transaction or other reasons at its sole discretion, VETGO shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of VETGO.

VETGO may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if VETGO deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, VETGO may hold Transaction Price and VETGO may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

The Buyer and Seller acknowledge that VETGO will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of VETGO.

Compliance with Laws:

As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.

Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and VETGO Platform.

Buyer's arrangement with Issuing Bank:

All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

VETGO's Replacement Guarantee

VETGO's Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. The return policy period (VETGO's Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions

Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.

Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

a. Damages due to misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Digital products/services
f. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
h. Jewellery which is 'made to order' on customer's request

On Clothing and Footwear, qualified sellers accept 7day exchange subject to the following conditions:

Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Returns are not applicable for 'Made to order' jewellery, Innerwear, lingerie, socks, clothing freebies, etc.

Damaged or defective or 'Not as described' products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.

If VETGO has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, VETGO may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on VETGO will not be allowed to return their products.

VETGO reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VETGO may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Exchange Offers

By participating in the exchange, I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).

I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any Agreement of Sale etc. and I have got the clear ownership of the said device.

You agree to indemnity and keep indemnifying Vetgo.in and any future buyer of the device against all or any Third-Party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by Vetgo.in, its affiliates or any future buyer due to usage of the device by you till date and you undertake to make good the same.

I confirm that all the data in the said device will be erased before handing it over under buy back program. I also confirm that in spite of erasing the data manually/electronically, if any data still accessible due any technical reason, Vetgo.in, Seller or the Manufacturer shall not be responsible for the same and I will not approach Vetgo.in for any retrieval of the data.

I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

I agree to indemnity and keep indemnifying the Vetgo.in and any future buyer of the old device against all or any Third-Party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by Vetgo.in, its affiliates or any future buyer due to usage of the device by me till date and I undertake to make good the same.

I understand once a device is sent by me to VETGO, in no scenario can this device be returned back to me.

I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under exchange offers.

Digital Content: VETGO Ideas

These Terms of Service (“Terms”) govern your access to and use of VETGO Ideas (hereinafter referred to as “Content”). By viewing the Contents, you agree to be bound by these Terms. Content posted on the Platform is public and can be viewed by everyone who can see the Page.

VETGO is hosting the Content generated by Third-Party users (“Content Owner”), within the FK Platform for convenience of Platform Users, and as such, VETGO has no ownership or control whatsoever in the Contents displayed. The Contents posted by the Content Owners are of personal views wherein VETGO plays no role in creating/developing the Content. You are responsible for your use of the Platform for viewing the Content.

By hosting the Content on the Platform, VETGO is neither guaranteeing nor giving any warranty nor making any representation with respect to the Contents. VETGO is neither endorsing the views, products or the Services, nor is it responsible for quality or features of the content displayed on the Platform.

Any information on the Platform, whether the content or any other information, have not been verified by VETGO, therefore, VETGO shall not be responsible for any such content or information. VETGO will not bear any obligation or liability if You rely on the Contents.

If You choose to view or rely, VETGO will neither be a party to nor in any manner concerned with the same nor be liable or responsible for any act or omission of the Content Owner.

You hereby acknowledge that the Contents are created and owned by Content Owners who own all the rights including the copyrights in the contents. The Contents are available on the Platform for personal use only and you shall not use it for any commercial, promotional, resale or further distribution purposes.

Any use or reliance on any Content or materials obtained by you through the Content is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted on the Platform or endorse any opinions expressed via the contents. You understand that by using the Platform, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content. VETGO may not monitor or control the Content posted on the Platform and, we do not take responsibility for such Content.

We reserve the right to remove Content that violates the Terms of Use, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment.

If you see an offensive, abusive, or any unlawful content on the Platform, you can report it to ideas-myvetgo@gmail.com

You may find content that offends you or that you simply don’t like, but that doesn’t violate the content guidelines. If that happens, you can unfollow the user who posted it or hide the post

Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. VETGO makes no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained through the Content, will create any warranty or representation not expressly made herein.

By using the Services you agree that VETGO, its parents, affiliates, related companies, officers, directors, employees, agents representatives, partners and licensors, liability is limited to the maximum extent permissible by Law.

We may revise these Terms from time to time.

Digital Content: VETGO Video

These Terms of Service ("Terms") govern your access to and use of VETGO Video which is an online over-the-top platform providing users with live and/or on-demand audio and video content of various genres which may be offered by either VETGO or by Third-Party content providers (all such content, collectively, the "Content").

The Content is being hosted on VETGO mobile App only ("Platform"), that is owned and operated by Vetgo Private Limited ("VETGO", "We" or "Our").

This document sets out the terms and conditions in connection with your use of the Platform and, subsequently, your access to and/or consumption of the Content and/or other related services provided on the Platform (all such content and services, collectively, "Services" and such terms and conditions, the "Terms" ).

Use of VETGO Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872.You must be 18 years of age, to avail the Services. Minors may only use the service under the supervision of an adult. Some content offered on the Platform may not be appropriate for viewership by minors. Accordingly, parents and/or the guardians of such children or minors are advised to exercise discretion before allowing their children or minors to access such content on the Platform.

All the Content being offered to the users on the Platform shall be, for the convenience of the users, free of cost, or at such other terms as may be offered by VETGO or the Content Providers with respect to any Content from time to time, and such other terms shall be communicated to the user at the time of viewing such Content and/or at the time of registering with the Platform. Subject to you accepting these Terms and any other terms as may be communicated to you from time to time, you are given a limited, non-exclusive, non-transferable, non-sub-licensable, revocable permission to view the Platform and avail the Services during the subsistence of your account with VETGO and no right, title or interest in any Content will be deemed transferred to you.

The Platform is an interactive online platform for the users to view the Content of various genres, which may either be offered by VETGO or Third-Party content providers. As regards Third-Party audio-video content generated by third parties (such content, the " Third-Party Content" and such content providers, the " Content Owners"), the Platform offers you such Third-Party Content by providing hosting services to Content Owners displaying their content and/or by allowing their content to be viewed by you on the Platform by integrating services and application of other audio-video hosting, caching and/or streaming service or infrastructure providers (" Platform Partners") who may have content procurement arrangements with the Content Owners The Platform may also provide content which is commissioned by VETGO and/or is procured by VETGO either under a license or copyright agreement (such content, " VETGO Originals").

Content will therefore consist of VETGO Originals or Third-Party Content. Content Owners and/or Platform Partners will provide Third-Party Content. Specifically, for more information in relation to Third-Party Content (including the terms of use relating specifically to Third Partner Content), you may refer to their respective terms and conditions. As such, VETGO has no ownership or control whatsoever on Third-Party Content, whether it is uploaded or streamed by Content Owners or by the Platform Partners. VETGO plays no role in creating/developing Third-Party Content.

As regards all the news content which are also Third-Party Content through the Platform Partners, VETGO's role is strictly limited to providing a uniform resource locator (URL) or a web-address to access and/or share such content on the Internet with the users and all news content is provided, uploaded, streamed and/or hosted by Content Owners, the Platform Partners and/or their respective agents or service providers. For avoidance of doubt, it is clarified that VETGO will not be hosting, uploading or streaming any news content on its servers or IT systems. VETGO will not be exercising any control – physical, editorial or digital - over the news Content being viewed by or provided to the user on the Platform. VETGO will only be providing the user with an option and/or a medium to access news content through the Platform which, in turn, will provide the Content Providers and/or the Platform Partners an opportunity to disseminate their content on the Platform. The news Content on the Platform is directly uploaded or streamed onto the Platform by Platform Partners who avail of VETGO's communication platform, without any intervention from VETGO in the content procurement/uploading/streaming/transmission process. VETGO's role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules thereunder, with regard to the news Content. Being an intermediary, VETGO has no responsibility and/or liability in respect of any news Content on the Platform, including for intellectual property rights infringement, defamation, obscenity or any other violation under applicable law.

Irrespective of whether the Content is a Third-Party Content or a VETGO Original, you, at all times, are responsible for your use of the Platform and for viewing any Content and VETGO shall have no liability with respect to any loss or damage caused by viewing or relying on the Content. By hosting VETGO Originals on the Platform and by permitting the hosting, uploading or streaming of Third-Party Content on the Platform, VETGO will neither guaranteeing nor giving any warranty nor making any representation with respect to the Contents. The Content provided on the Platform is for entertainment or information purposes only and VETGO will neither be endorsing the views, products or the services being depicted or offered as part of the Content, nor will VETGO be responsible for quality or features of the Content displayed on the Platform. Unless expressly stated otherwise, all characters, themes and events depicted in VETGO Originals are entirely fictitious and any similarity to actual events or persons, living or dead, is purely coincidental, unintentional or accidental.

Third-Party Content will be made available to you through different modes, including via video-on-demand or on a live streaming basis, depending on the nature of the content and at the discretion of the Content Owners and/or Platform Partners. VETGO Originals will be provided to you through different modes as well as the discretion of VETGO. You may choose to view any Content at your discretion at a time chosen by you and by accepting these Terms and any other terms relating to such Content.

Please note that the availability of, and your ability to access, the Content or some part of the Services, (a) is subject to applicable law and the contractual arrangements between VETGO and the Content Owners and/or Platform Partners; and (b) may be dependent upon your geographical location, your Internet/data connectivity or your system capabilities or compatibility with the Platform. Not all Content or Services will be available to all users. On account of the nature of the Internet/data connectivity and system compatibility, the Platform and the Services may also be accessed in various geographical locations. You, therefore, hereby agree and acknowledge that you are accessing the Platform and availing of the Services, at your own risk, choice and initiative, and you agree and undertake to ensure that your use of the Platform and the Services complies with all applicable laws including the local laws in your jurisdiction. Further, you agree and acknowledge that the Services and Content may vary from place to place, time to time and device to device and the quality and the quantity of your access to the Content or the use of the Platform or availing of the Services would be subject to various parameters such as specifications, device, Internet availability and speed, bandwidth, etc.

Any information on the Platform, whether the Content or any other information (other than VETGO Original), have not been verified by VETGO, and therefore, VETGO shall not be responsible for any such Third-Party Content or information. VETGO will not bear any obligation or liability if You rely on the Contents or information and any loss or liability has been incurred by you arising from such Third-Party Content or information.

If you choose to view or rely on any Third-Party Content or information on the Platform, you will be impliedly accepting the terms of viewing or relying on such Third-Party Content or information, as offered by the Content Providers and/or the Platform Partners, and VETGO will neither be a party to such an arrangement nor will it in any manner be concerned with such an arrangement nor will VETGO be liable or responsible for any act or omission of the Content Owner and/or the Platform Partners.

You hereby acknowledge that the Third-Party Content is created and owned by the Content Owners who own all the rights including the copyrights with respect to such content. The Content is available on the Platform for personal and non-commercial use only and you shall not use it for any commercial, promotional, resale, further distribution or any other unauthorized purposes. You agree not to use the service for public performances.

You further acknowledge that all the intellectual property rights contained in (a) the VETGO Originals are solely owned by VETGO and (b) in the Third-Party Content are solely owned by the Content Owners or licensed to the Platform Partners. During the term of your VETGO membership we grant you a limited, non-exclusive, non-transferable, revocable right to access the Platform and view the Content. Except for the foregoing, no right, title or interest shall be transferred to you in any Content or the Platform.

We can terminate your account or place your account on hold in order to protect our or the interests of the Content Owners or of the Platform Partners, from an actual, probable or suspected theft, loss, damage or other fraudulent activity. VETGO reserves the right to immediately terminate, suspend, limit, or restrict your access or use of the Platform and/or the Services, at any time, without any notice or liability, if VETGO so determines, in its sole discretion, for any reason whatsoever, including that you have: (a) breached these Terms or the Privacy Policy; or (b) violated any applicable law, rule, or regulation; or (c) you have engaged in any inappropriate or unlawful conduct; or (d) provided any false or inaccurate information; or (e) for any other reason that VETGO deems fit in its sole discretion.

Any use or reliance on any Content or materials obtained by you through the Platform is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted on the Platform or endorse any opinions expressed via the Contents. You understand that by using the Platform, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. All Third-Party Content is the sole responsibility of the Content Owners who originated such content or it is the responsibility of the Platform Partners who host, upload and/or stream such Third-Party Content. VETGO may not monitor or control the Content posted, uploaded and/or streamed on the Platform by the Content Owners, the Platform Partners and/or their respective agents or affiliates, and, we do not take responsibility or liability for any such content.

We reserve the right to remove any Content or the user data that violates these Terms or the applicable law, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment. With respect to Third-Party Content, VETGO's role is limited to providing a communication platform to Content Owners and/or Platform Partners, to enable the transmission of the Third-Party Content directly from such third parties to you.

Personal Information; We may use information such as device ID, location or an account email address used with an existing VETGO account to determine eligibility and any offers thereof. We may share personal information with our other corporate entities and Platform Partners only for the purposes of giving enhanced customer services.

Service Interruptions: You hereby consent to sharing your information with third parties unless you specifically opt out. In addition, your access to the Services and the Platform may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restrictions.

If you see an offensive, abusive, or any unlawful content on the Platform, you can report it to customer care of VETGO.

Disclaimer of representations and warranties: Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an "AS IS" or "AS AVAILABLE" basis. VETGO makes no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained through the Content, will create any warranty or representation not expressly made herein or therein.

Limitation of liability: By using the Services, you agree that the liability of VETGO, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors, shall be limited to the maximum extent permissible by applicable law. In no case shall VETGO, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any Content or for any other claim related in any way to your access to the Platform and/or use of the Services, including, but not limited to, any errors or omissions in any Content or information on the Platform, or any loss or damage of any kind incurred as a result of the use of the Services and/or reliance on any Content or information on the Platform.

Indemnification: You shall defend, indemnify and hold harmless VETGO its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (" Indemnified Parties"), from and against any claim, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys' fees) made by any Third-Party against the Indemnified Parties or imposed against the Indemnified Parties, due to or arising out of your or your affiliate's or relative's: (a) breach of these Terms, the Privacy Policy and/or any other policies; or (b) violation of any applicable law, rules, regulations; or (c) violation of the rights (including infringement of intellectual property rights) of a Third-Party or VETGO; or (d) unauthorized, improper, illegal or wrongful use of your VETGO account (including by you or by any person, including a third party, whether or not authorized or permitted by you). This indemnification obligation will survive the expiry or termination of these Terms and/or your use of the Service.

Force Majeure: You agree that VETGO shall be under no liability whatsoever to you in the event of non-availability of the Platform and/or any of the Services or any portion thereof, occasioned by an Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of VETGO (including any event which is caused by the failure or non-performance on the part of the Content Owners or the Platform Partners).

Governing laws: These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Services or in relation to these Terms. Notwithstanding the foregoing, you agree that (i) VETGO has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Jaipur , India.

Severability: If any provision of these Terms is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions shall be given full force and effect.

Amendments: We may revise these Terms from time to time, without prior notice to you, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Any updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions will be posted on the Platform and will be effective immediately after such posting and we recommend that you periodically check these Terms on the Platform for such revised terms. Your continued use of the Services and/or the Platform will be deemed to constitute your acceptance of any and all such revised terms.

Entire agreement: These Terms, the Privacy Policy and any other terms or policies as may be prescribed by VETGO from time to time, constitute the entire agreement between you and VETGO, which will govern your use of or access to the Services and/or the Platform, superseding any prior agreements between you and VETGO regarding such use or access.

Survival: You acknowledge that your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law shall survive the efflux of time and the termination of these Terms (including but not limited to Clauses 22 to 30 of these Terms).

Indemnity

You shall indemnify and hold harmless VETGO, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any Third-Party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Jaipur.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. VETGO makes no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and VETGO is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by VETGO and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

VETGO prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks.

Please report any violations of this policy to the correct area for review:

Report offensive Display Names

Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

VETGO will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions

Limits placed on account privileges;

Loss of special status;

Account suspension.

VETGO shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if VETGO is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, VETGO shall have the right to delete the customer review. VETGO shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.

Replacement Guarantee

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller.

If VETGO has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then VETGO may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.

VETGO reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VETGO may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the VETGO Platform. Following situations may arise:

Item was defective

Item was damaged during the Shipping

Products was / were missing

Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our Toll-Free Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

On certain select days as specified by VETGO (such as 'The Big Billion Day') separate policies may be applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

Category Condition
Electronics Should be included
food Should be "New & Unworn" (other than for trial)
Beauty, Health & Personal Care Should be "New & Unopened"
service & Equipment Should be "New" and returned with original packaging
Office Products Should be "New" and returned with original packaging
Jewellery Should be "New" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll-Free Number provided on the Platform. Once the replacement request has been raised, the following steps shall be followed:

Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

Shipping was damaged

Item was defective

Item Dead on Arrival

Item(s) were missing

Wrong item sent

An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

Incise Seller rejects the replacement request, Buyer can choose to raise a dispute by contacting us.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on VETGO. However there may be some cases where both the Buyers and Sellers may face issues. At VETGO, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Platform.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can contact us, while the Seller can write to myvetgo@gmail.com order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

Wrong item received

Item Not as described

Damaged or Seal broken on Product

Part/Accessory missing

Item not Compatible

Seller Description/Specification Wrong

Defective (Functional issues)

Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then VETGO will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, VETGO will actively work towards reaching a resolution. The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller. The buyer can contact us Myvetgo@gmail.com if the issue with the Seller is not resolved. VETGO's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Platform. Only after verifying these facts, a dispute can be registered team will not facilitate a conference call, CS team acts as the bridge between customer and seller. When a dispute has been raised, VETGO may provide both the parties access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from VETGO for settling the dispute.

Buyer Eligibility and Restrictions

Only the Buyers who have purchased the product on VETGO are eligible for the Buyer Protection Program. Buyers can file a dispute within 1 MONTH from the date of delivery of the product Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged. To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with VETGO by contacting us. Fraudulent charges and claims are not covered under Buyer Protection Program

If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program. Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program. Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 2 claims per year on VETGO. If the claim was withdrawn, it is not counted. The coverage amount will be limited to â‚ 2500.

Through the Buyer Protection program, VETGO does not provide any guarantee/warranty to Buyers for products sold on VETGO against technical/manufacturing defects. Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. VETGO shall verify the disputes so raised and may process only such claims that are valid and genuine. Vetgo shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

VETGO reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VETGO may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

Decisions made by VETGO under the Buyer Protection Program shall be final and binding on its Users. VETGO reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users. Through this program, VETGO shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller. VETGO Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

3.6 VETGO HEALTH FEED

These terms & conditions governing Vetgo Health feed are applicable to Users (being both end-users/ Practitioner). However, it is clarified that the terms and conditions herein applicable only to Practitioners and applicable to Users are called out separately, as the context warrants.

3.6.1 Vetgo Health feed is an online content platform available on the Website, wherein Practitioners who have created a Vetgo profile can login and post health and wellness related content.

3.6.2 Practitioners acknowledge that they are the original authors and creators of any Content uploaded by them via Vetgo Health feed and that no Content uploaded by them would constitute infringement of the intellectual property rights of any other person. Vetgo reserves the right to remove any Content which it may determine at its own discretion as violating the intellectual property rights of any other person, including but not limited to patent, trademark, copyright or other proprietary rights. Practitioner agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of any Third-Party intellectual property right claim that may arise from the Practitioner’s uploading of any Content on the Vetgo Health feed. The Practitioner may not use the images in the Vetgo Gallery for any purpose other than those directly related to the creation and uploading of Content to Vetgo Health feed. The Practitioner also agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of any Third-Party intellectual property claim if the Practitioner downloads, copies or otherwise utilizes an image from the Vetgo Gallery for his/her personal or commercial gain.

3.6.3 Practitioner hereby assigns to Vetgo, in perpetuity and worldwide, all intellectual property rights in any Content created by the User and uploaded by the User via Vetgo Health feed.

3.6.4 Vetgo shall have the right to edit or remove the Content and any comments in such manner as it may deem Vetgo Health feed at any time.

3.6.5 Practitioner shall ensure that the Content or any further responses to the Content (including responses to Users) is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or libellous in any manner. Further, Practitioner should ensure that the Content is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. Vetgo reserves the right to remove any Content which it may determine at its own discretion is violating of these Terms and Conditions or any law or statute in force at the time. Also, the Practitioner agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of any legal claim arising from the nature of the Content posted by the Practitioner on Vetgo Health Feed.

3.6.6. Practitioner shall ensure that no portion of the Content is violating of any law for the time being in force.

3.6.7 Practitioner shall ensure that the Content is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the Content will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

3.6.8 User may also use Vetgo Health feed in order to view original content created by Practitioners and to create and upload comments on such Content, where allowed (“User Comment”).

3.6.9 User acknowledges that the User Comment reflects the views and opinions of the authors of such Content and do not necessarily reflect the views of Vetgo.

3.6.10 User agrees that the Content they access on Vetgo Health feed does not in any way constitute medical advice and that the responsibility for any act or omission by the User arising from the User’s interpretation of the Content, is solely attributable to the User. The User agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of the User’s actions resulting from the User’s viewing of Content on Vetgo Health feed.

3.6.11 User acknowledges that all intellectual property rights in the User Comment on Vetgo Health feed vests with Vetgo. The User agrees not to infringe upon Vetgo’s intellectual property by copying or plagiarizing content on Vetgo Health feed. Vetgo reserves its right to initiate all necessary legal remedies available to them in case of such an infringement by the User. Also, User Comment will be the sole intellectual property of Vetgo. The User agrees not to post User Comment that would violate the intellectual property of any third party, including but not limited to patent, trademark, copyright or other proprietary rights. Vetgo reserves the right to remove any User Comment which it may determine at its own discretion as violating the intellectual property rights of any third party. The User agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of any Third-Party intellectual property right claim that may arise from the User Comment.

3.6.12 User shall ensure that the User Comment is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or libellous in any manner. Further, User should ensure that the User Comment is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. Vetgo reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time Also, the User agrees to absolve Vetgo from and indemnify Vetgo against all claims that may arise as a result of any legal claim arising from the nature of the User Comment.

3.6.13 User shall ensure that the User Comment is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the User Comment will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

3.7CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS

3.7.1 The contents listed on the Website are (i) User generated content, or (ii) belong to Vetgo. The information that is collected by Vetgo directly or indirectly from the End- Users and the Practitioners shall belong to Vetgo. Copying of the copyrighted content published by Vetgo on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Vetgo reserves its rights under applicable law accordingly.

3.7.2 Vetgo authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, "Vetgo Content"), are the property of Vetgo and are protected under copyright, trademark and other laws. User shall not modify the Vetgo Content or reproduce, display, publicly perform, distribute, or otherwise use the Vetgo Content in any way for any public or commercial purpose or for personal gain.

3.7.3 User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

3.8 REVIEWS AND FEEDBACK

By using this Website, you agree that any information shared by you with Vetgo or with any Practitioner will be subject to our Privacy Policy.

You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of Vetgo in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Vetgo disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Vetgo shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.

Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. Vetgo, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Vetgo may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

Obtaining feedback in relation to Website or Vetgo’s services; and/or

i. Obtaining feedback in relation to any Practitioners listed on the Website; and/or

ii. Resolving any complaints, information, or queries by Practitioners regarding your Critical Content; and you agree to provide your fullest co-operation further to such communication by Vetgo. Vetgo’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

3.9 RECORDS

Vetgo may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘Vetgo’. Information available in your Records is of two types: User-created: Information uploaded by you or information generated during your interaction with Vetgo ecosystem, eg: appointment, medicine order placed by you. Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘Vetgo’ or other Services of Vetgo software.

3.9.1 Your Records is only created after you have signed up and explicitly accepted these Terms.

3.9.2 Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and Vetgo does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.

3.9.3 The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, Vetgo is not liable for any interruption that may be caused to your access of the Services.

3.9.4 The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by Vetgo, you should refer to your prescription before taking any medicines. Vetgo is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the Vetgo app.

3.9.5 It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Vetgo is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with Vetgo.

3.9.6 Vetgo uses industry–level security and encryption to your Health Records. However, Vetgo does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Vetgo of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to myvetgo@gmail.com .

3.9.7 If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. Vetgo assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify Vetgo and its officers against any such claim or liability arising out of unauthorized use of such information.

3.9.8 In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.

3.9.9 You may lose your “User created” record, if the data is not synced with the server.

3.9.10 If the Health Record is assessed for a stipulated time, you may not be able to access your Health Records due to security reasons.

3.9.11 Vetgo is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.

3.9.12 The Health Records are shared with the phone numbers that are provided by your Practitioner. Vetgo is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.

3.9.13 Vetgo is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.

3.9.14 Vetgo has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.

3.9.15 Vetgo will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.

3.9.16 You agree and acknowledge that Vetgo may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.

3.9.17 You acknowledge that the Practitioners you are visiting may engage Vetgo's software or Third-Party software for the purposes of the functioning of the Practitioner’s business and Vetgo's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.

3.9.18 To the extent that your Records have been shared with Vetgo or stored on any of the Vetgo products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by Vetgo pertaining to such previously visited clinics and hospitals who have tie ups with Vetgo for the purposes of their business and for Vetgo's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with Vetgo, to the mapping of such Records as may be available in Vetgo’s database to your User account.

4.4 RELEVANCE ALGORITHM

Vetgo has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. Vetgo shall not be liable for any effect on the Practitioner’s business interests due to the change in the Relevance Algorithm.

4.5 INDEPENDENT SERVICES

Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by Vetgo.

4.6 BOOK APPOINTMENT AND CALL FACILITY

Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by Vetgo.

CONSULT (Domestic - India)

Definition: Consult is a Service provided by VETGO that allows Users & Practitioners to communicate, on paid mode. Further, Users may access this feature on Website/ platform to get assigned, for the purposes of consultation, to a Practitioner whereby such Practitioners are inter alia assigned through the system’s algorithm/software-program that finds the most available and accepting Practitioner. The scope of this feature as detailed herein is collectively referred to as "Consult".

Terms for Users:

The Users expressly understand, acknowledge and agree to the following set forth herein below:

Users can choose the Practitioner in certain events (like through Q&A offering). In cases where Users cannot choose a Practitioner (due to system setup), the system uses an algorithm/software-program to find the most available and accepting Practitioner.

In case any prescription is being provided to User by the Practitioner, the same is being provided basis the online consultation, however it may vary when examined in person, hence, in no event shall the prescription provided by Practitioners be relied upon as a final and conclusive solution.

The Users agree to use the advice from Practitioner on the Website pursuant to:

an ongoing treatment with their medical practitioner;

a condition which does not require emergency treatment, physical examination or medical attention;

medical history available as records with them for reference;

a record of physical examination and report thereof with them, generated through their local medical practitioner;

Consultation with their medical practitioner before abandoning or modifying their ongoing treatment.

The User agrees that by using Consult, the Practitioners on Consult will not be conducting physical examination of the Users; hence, they may not have or be able to derive important information that is usually obtained through a physical examination. User acknowledges and agrees that the User is aware of this limitation and agrees to assume the complete risk of this limitation.

The User understands that Consult shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, the User understands that the advice provided by the Practitioner is based on general medical conditions and practices prevalent in India, to the best of his knowledge and ability, and not for conditions which are territory specific for regions other than India, irrespective of where the User is procuring medical services or engaging in communication with the Practitioner. During the consultation and thereafter, the Practitioner may upload the prescription/health records of the User on the account of the User on the Website for access of the User. However, it is expressly clarified that for Users not located within India and using Consult, the Practitioner may or may not issue a prescription, at his sole discretion.

Notwithstanding anything contained herein, VETGO is not in any manner responsible for any drug/medicines prescribed or the therapy prescribed by the Practitioner.

The User hereby agrees to VETGO's medical team carrying out an audit of his/her consultations on the Consult platform for the purpose of improving treatment quality, user experience, and other related processes. The User acknowledges that the subject matter of audit may include texts, messages, photographs, reports, audio or video recordings or any other material exchanged between the User and the Practitioner which could inter alia include User's personal information, including sensitive personal information. This personal information will be processed in accordance with Privacy Policy.

User shall refrain from raising any personal queries or advice on the Consult platform which are not related to a specific disease / medicine.

Users shall not use abusive language on the Consult platform. In the event of an abuse from the User is reported by a Practitioner, VETGO reserves the right to block such Users from the Consult platform and VETGO is not responsible for honouring any refund request towards his/her consultation on the Consult platform.

Users shall be prepared to share all relevant documents or reports to the Practitioner promptly upon request.For every paid consultation on the Consult platform, the Users shall not obtain consultation for more than one User. In the event, the Users attempt to obtain consultation for more than one User through a single paid consultation on the Consult platform such consultations will not be addressed by the relevant Practitioner.

Users shall not persuade Practitioners to prescribe drugs (including higher dose strength) that do not conform to the Consult prescription policy. The restricted drugs are as follows:

Drugs under the following pharmaceutical classifications such as; sedatives, hypnotics, opioids, schedule X drugs, or fourth generation antibiotics.

If restricted drugs are indicated for treatment or management of a disease or condition by a Practitioner, the User shall physically visit the Practitioner of their choice to confirm the requirements/necessity for prescribing such restricted drugs.

User understands and agrees to provide accurate information and will not use the Consult platform for any acts that are considered to be illegal in nature.If User decides to engage with a Practitioner to procure medical services or engages in communication, exchange of money for services outside of Consult platform, User shall do so at their own risk. VETGO shall not be responsible for any breach of Service or Service deficiency by any Practitioner.

The User agrees and understands that the transaction with the Practitioner are subject to jurisdiction of Indian laws and that any claim, dispute or difference arising from it shall be subject to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The User further agrees and understands that the Practitioner is a medical practitioner who is licensed to practice medicine in India and the onus is on the User to determine if he/she is eligible to consult with the Practitioners via the Website for the animal. It is expressly clarified that at no point in time can it be construed that the Practitioner is practicing medicine in a territory other than India, irrespective of where the User is located and procures medical services or engages in communication with the Practitioner, in any manner whatsoever.

The User shall indemnify and hold harmless VETGO and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Website by the User, by breach of the Terms or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim.

The User shall make payment using the payment gateway to make payments online, solely at User's discretion. Should there be any issues with regard to the payment not reaching the VETGO account, the User may contact VETGO.

Refund policy for Patients:

In the event it is proved that the Practitioners have acted in contravention of any applicable laws, VETGO shall provide complete refund to the User, subject to investigation undertaken by VETGO.

If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and VETGO/Practitioner shall be entitled to take any legal action, depending upon the gravity of the matter.

User shall refrain from raising any personal queries or advise on the Consult platform which is not related to a specific disease / medicine. In the event the User raises any such personal queries or advice on the Consult platform, VETGO reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.

In case a Practitioner does not respond to a paid consultation within ten (10) minutes from the time of starting a consultation on the Consult platform, or does not respond for more than fifteen (15) minutes during an active consultation, the User shall have the right to request for a refund and any amounts paid by the User with respect to the such consultations will be refunded.

In case a Practitioner does not provide a consultation summary prescription for a particular consultation, then the User shall have the right to request for a refund and any amounts paid by the User with respect to such consultations will be refunded. Refunds will not be provided if the Practitioner has provided a consultation summary prescription to the User.

In case a Practitioner is unreasonably abrupt or quick to complete a particular consultation on the Consult platform, then the User shall have the right to request for a refund. VETGO shall provide complete refund to the User, subject to investigation undertaken by VETGO.

VETGO reserves the right to permanently block Users from the Consult platform in the event VETGO receives multiple cancellation requests from such Users for reasons which do not form part of the cancellation policy of VETGO.

Users are allowed a period of three (3) days to flag any consultation as inadequate, and request for a refund. No refund requests shall be considered thereafter.

Users can request a refund by contacting VETGO’s online chat support: myvetgo@gmail.com

VETGO shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day refund has been approved from VETGO.

In the event a User raises any concerns regarding the inappropriateness of a particular consultation on the Consult platform, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by VETGO as per VETGO’s internal policies.

In all matters related to refund and settlement under this Agreement, VETGO shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of VETGO shall be final in this regard.

Express Disclaimers:

Consult is intended for general purposes only and is not meant to be used in emergencies/serious illnesses requiring physical consultation. Further, if the Practitioner adjudges that a physical examination would be required and advises ‘in-person consultation’, it is the sole responsibility of the User, to book an appointment for physical examination and in-person consultation whether the same is with the Practitioner listed on the Website or otherwise. In case of any negligence on the part of the User in acting on the same and the condition of the User deteriorates, VETGO shall not be held liable.

Consult is a platform being made available to Users to assist them to obtain consultation from Practitioners and does not intend to replace the physical consultation with the Practitioner.

Consult (International)

Definition:

Consult (International) is a service provided by VETGO that allows international Users & Practitioners to communicate, on paid mode. Further, such Users may access this feature on Website/ platform to get assigned, for the purposes of a consult with a Practitioner whereby such Practitioners are inter alia assigned through the system’s algorithm/software-program that finds the most available and accepting Practitioner. The scope of this feature as detailed herein is collectively referred to as “Consult (International)".

Terms for Users:

The Users expressly understand, acknowledge and agree to the following set forth herein below:

The Users agree to use the advice from Practitioner on the Website pursuant to:

an on-going treatment with their medical practitioner;

a condition which does not require emergency treatment, physical examination or medical attention;

medical history available as records with them for reference;

a record of physical examination and report thereof with them, generated through their local medical practitioner;

Consultation with their medical practitioner before abandoning or modifying their on-going treatment.

The User agrees that by using Consult (International), the Practitioners on Consult (International) will not be providing a medical consultation, conducting physical examination of the Users, hence, they may not have or be able to derive important information that is usually obtained through a physical examination. User acknowledges and agrees that the User is aware of this limitation and agrees to assume the complete risk of this limitation.

The User understands that Consult (International) shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, the User understands that the consultation provided by the Practitioner on Consult (International) is based on general medical conditions and practices prevalent in India, to the best of his knowledge and ability, and not for conditions which are territory specific for regions other than India, irrespective of where the User is procuring medical services or engaging in communication with the Practitioner.

If Practitioner responds to the User’s query, the system could trigger communications to the User, in the form of notification/text/email/others. The User further understands that VETGO may send such communications like text messages/email/calls before and/or after Practitioner’s consultation (physical or online) to User’s mobile number, based on the Practitioner’s settings (through the Website). However, and notwithstanding anything to the contrary in this Agreement, VETGO does not take responsibility for timeliness of such communications. Consult (International), is merely a medical information providing model, any interactions and associated issues with the Practitioner on Consult (International) including but not limited to the User’s health issues and/or the User’s experiences is not a medical consultation in any manner. Any conversations that the Users have had with the Practitioner will not be subject to doctor patient confidentiality. It is explicitly provided that any such interaction on Consult (International) does not establish a patient doctor relationship. User understands and agrees to provide accurate information and will not use the Consult (International) platform for any acts that are considered to be illegal in nature. If User decides to engage with a Practitioner to procure medical services or engages in communication, exchange of money for services outside of Consult (International) platform, User shall do so at their own risk. VETGO shall not be responsible in this regard in any manner whatsoever.

The User agrees and understands that the transaction with the Practitioner are subject to jurisdiction of Indian laws and that any claim, dispute or difference arising from it shall be subject to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The User further agrees and understands that the Practitioner is a medical practitioner who is licensed to practice medicine in India and the onus is on the User to determine if he/she is eligible to chat with the Practitioners via the Website. It is expressly clarified that at no point in time can it be construed that the Practitioner is practicing medicine in a territory other than India, irrespective of where the User is located and procures medical services or engages in communication with the Practitioner, in any manner whatsoever.

The User shall indemnify and hold harmless VETGO and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Website by the User, by breach of these terms or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim.

Express Disclaimers:

Consult (International) is intended for general purposes only and is not meant to be a medical consultation, used in emergencies/serious illnesses requiring physical consultation. Consult (International)is a platform being made available to Users to assist them to obtain information from experts (Practitioners) and does not intend to replace the physical consultation with the Practitioner.

5. RIGHTS AND OBLIGATIONS RELATING TO CONTENT

5.1 As mandated by Regulation 3(2) of the IG Rules, Vetgo hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that: . Belongs to another person and to which the User does not have any right to;

i. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
ii. Harm minors in any way;
iii. Infringes any patent, trademark, copyright or other proprietary rights;
iv. violates any law for the time being in force;
v. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
vi. Impersonate another person
vii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
viii. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

5.2 Users are also prohibited from:

i. Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Vetgo;
ii. Intentionally submitting on the Website any incomplete, false or inaccurate information;
iii. Making any unsolicited communications to other Users;
iv. Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
v. Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
vi. Copying or duplicating in any manner any of the Vetgo Content or other information available from the Website;
vii. Framing or hot linking or deep linking any Vetgo Content.
viii. Circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

Violating or attempting to violate the integrity or security of the Website or any Vetgo Content;

5.3 Vetgo, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 5.1 and 5.2. Vetgo shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

5.4 In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, Vetgo has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.

5.5 Vetgo may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit Vetgo to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Vetgo as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Vetgo or any person on its behalf and the User or where the User has consented to data transfer.

Vetgo respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights

6. TERMINATION

6.1 Vetgo reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where, . Such User breaches any terms and conditions of the Agreement;

i. A Third-Party reports violation of any of its right as a result of your use of the Services;
ii. Vetgo is unable to verify or authenticate any information provide to Vetgo by a User;
iii. Vetgo has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
iv. Vetgo believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Vetgo or are contrary to the interests of the Website.

6.2 Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.

7. LIMITATION OF LIABILITY

In no event, including but not limited to negligence, shall Vetgo, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:

Provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website;

i. Any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;

ii. Any unauthorized access to or alteration of your transmissions or data; or

iii. Any other matter relating to the Website or the Service.

In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only). indemnification: You shall defend, indemnify and hold harmless VETGO its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (" Indemnified Parties"), from and against any claim, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys' fees)

8. RETENTION AND REMOVAL

Vetgo may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

. APPLICABLE LAW AND DISPUTE SETTLEMENT

9.1 You agree that this Agreement and any contractual obligation between Vetgo and User will be governed by the laws of India.

9.2 Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Vetgo. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Jaipur. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.

9.2 Subject to the above Clause 9.2, the courts at Jaipur shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.

10. CONTACT INFORMATION GRIEVANCE OFFICER

If a User has any questions concerning Vetgo, the Website, this Agreement, the Services, or anything related to any of the foregoing, Vetgo customer support can be reached at the following email address: myvetgo@gmail.com

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